We are rolling out enhanced technologies alongside our Safe & Clean Commitment with a multi-pronged sanitisation strategy for increased safety for guests and staff. These include:
Hygiene training for the protection of staff and guests
Staff has been trained on the various hygiene and sanitation protocols and ongoing training will be provided as the situation evolves. Our staff awareness is an aspect that is essential for the effective implementation of our protocols as it ensures that they are protected as well as our guests.
There will be full disclosure and transparency at all times between the hotel and its guests and staff by way of informing all parties as to the safety and hygiene protocols in place as well as any incident reporting.
Temperature screening and staff monitoring
We are working round the clock to keep our people safe – and that means you as well as our staff. We’ve implemented an end-to-end health and safety plan that will see every staff member and all persons making deliveries being temperature tested and meticulously screened before they are deemed to be clear and ready to safely engage with our guests. Each guest will also be temperature screened in a non-invasive and safe manner to ensure the health and safety of all our people. These screening and monitoring protocols will be supported by the necessary contingency plans and isolation/quarantine facilities.
Distant but warm, hospitable guest contact. To alleviate the risk of transmission, continuous and stringent social distancing etiquette will be implemented between guest and staff to reduce person-to- person contact. We will reconfigure the placement of furniture and décor to allow for social distancing practices throughout our property. Our staff has all been trained on best-practice hygiene and sanitisation and won’t be offering the outstretched handshake that you are accustomed to. Instead, a friendly smile will be waiting to greet you warmly upon your arrival and during your stay. We understand in this adapted hospitality environment, sometimes, the best way to stay safe is to stay distant.
Social interaction kept to a minimum
We will reduce the capacity of our hotel within government guidelines across our guest and staff complement. Fortunately our accommodation are generously set apart and offer privacy and safety, rendering contact with staff and other guests to an absolute minimum, limited social contact will see guests experience an almost contactless stay in accordance with stringent health and safety regulations.
Accredited, hospital-grade disinfectant with a high classification of bacteria-killing ingredients will be used to sanitise surfaces across all sections of our property.
Easily accessible sanitisation stations. The provision of hand sanitiser and antibacterial hand wash placed at the entrances, near the front desk, common areas and throughout the property. These will also be used to sanitise room keys and devices shared by staff to ensure a safe environment at all times. All areas will have alcohol-based, hospital-grade hand sanitiser readily available for your use. You can find it in all common areas, reception and in your room.
Enriched deep cleaning and sanitisation standards across all buildings. These include guest rooms, common areas, meeting areas, front desks, kitchen, as well as back-of-house areas.
Surface area disinfection. The already rigorous cleaning of high-touch surface areas will be further enhanced by the increased frequency of cleaning protocols on all surface areas.
A plethora of housekeeping safety and hygiene standards have been enhanced and we continue our strict laundry protocol were everything is professionally washed and steamed off-site to destroy bacteria. Others include:
A food and beverage safety and hygiene strategy will include amongst others:
- Reconfigured seating. We will create new seating spacing in our Restaurant, on our Patio’s and in our Tea Garden where tables will be spaced in accordance with the new rules for social distancing. At least 1.5 meters apart.
- Menus – Our menus will be sanitized before and after each guest ineraction.
- No buffets, instead breakfast will be plated, where possible based on individual requirements and served at the tables. Lunch and dinner will, as in the past, also be served at individual tables.
- Modified ‘in-room’ dining protocols and services will be available when required to ensure an uncompromised dining service with minimal contact and adherence to the safety and hygiene regulations.
Where possible, meals and snacks will be individually packaged and will continue to be prepared in highly controlled environments under even stricter hygiene standards.
Professional care and experience
We have defined a clear plan with our medical advisory team for exacting actions in the event of suspected cases. Your safety is our top priority and we have designed protocols that protect you throughout your stay with us. Our health, safety and hygiene strategies are designed to build healthier environments and change behaviors with a view to combat the COVID-19 pandemic and other viruses that pose a risk both now and in the future.
We are there for you, and we will overcome
We care about the health and safety of every guest and staff member who enters our doors. Your wellbeing has and always will be our utmost priority and we are fully committed to your protection without compromising the quality of experience when you stay with us.
Our values are at the heart of our business and these values guide us in our pursuit of delivering authentic and personalized guest-centric experiences.
We remain vigilant and agile to adapt to challenges and changes and are closely monitoring the rapidly changing COVID-19 situation to ensure minimal risk for our guests and staff. We wish to reassure you that we are following the guidelines of our medical advisory team in conjunction with the global and local health authorities to be able to respond to any circumstance that presents itself.
As the COVID-19 pandemic situation continues to unfold it is how we choose to face the present challenges that will define our future. These actions, we believe, will reconfigure the legacy for our people and our planet. As a family friendly enterprise our empathy and shared sense of hope will continue to drive our efforts to ensure a safe environment for all who engage with us.